Get help without sharing your book.

Before contacting support

Most formatting questions can be narrowed down without sending a manuscript. Record the file type, approximate word count, detected chapter count, selected trim, paper, font and the exact message shown in the formatter.

• Refresh the page and retry once.
• Confirm the file is DOCX, TXT or MD and under 20 MB.
• Accept tracked changes and remove comments in Word.
• Make chapter headings consistent.
• Try a short copy containing only the affected passage.

Cover troubleshooting

For cover problems, record the finished interior page count, paper choice, trim size, artwork pixel dimensions and the effective DPI shown by the builder. Use JPG or PNG artwork under 25 MB and compare the exported PDF with Amazon’s current cover template for the same specifications.

• Finish and lock the interior page count first.
• Use artwork at 300 effective DPI or higher.
• Keep important text away from trim and fold guides.
• Leave the reserved barcode area unobstructed.

Protect unpublished work

Do not send a complete unpublished manuscript in an initial support request. Begin with a description and screenshot that excludes sensitive text. If a source sample is needed, use the smallest excerpt that reproduces the problem.

Purchase and license help

Customers can request purchase restoration using the email entered at checkout. Include the order number if available. Creators using complimentary access should include their channel name and the final six characters shown on their license record. Never send complete payment-card details.

Support contact

Email support@typesetready.com for product, purchase, license, privacy or refund assistance. We typically respond within two business days.